Introduction:
These terms govern our dealings with you in relation to our Products. We are incorporated in Saint Lucia (The Company “IQease Limited” The Sotheby Building, Castries, Gros-Islet, Rodney Bay, Gros-Islet, Saint Lucia-838)
“The Saint Lucia Authorities” has not reviewed or approved any disclosure documents, including this Client Agreement issued from us “IQease Limited”. You should read carefully all documents listed below in their entirety before you sign this Client agreement.
The Application.
Our Website, www.IQease.com
terms and conditions as set out in this document
Product their Schedule and Informations.
Received, read and understood this Agreement, including applicable disclosure documents.
Money Laundering Statement (AML).
Submitting the Application with read all the terms and conditions.
Attached the relevant documents for KYC.
You must be 18 years of age or over to use our Services.
Risk Warning:
Transactions you enter into pursuant to the terms of this Agreement carry a high level of risk and can result in losses that can exceed your initial deposit. You should ensure that you fully understand such risks before entering into this Agreement or any transaction with us.
Our Products are speculative and Margin FX Contracts and CFDs are leveraged. Our Products may not be suitable for you. Their prices and those of the Underlying Instruments may fluctuate rapidly and widely because of events or conditions which may not be foreseeable and cannot be controlled. When leveraged, our Products can place a significantly greater risk on your investment than non-leveraged investment products.
Before applying to trade with us, you must read this Agreement carefully and decide whether our Products are suitable for you. Information we provide is general information only. Any information provided to you on our website, through the trading platform, by our staff, via email, chat and telephone.
Trades At Your Risk:
All Positions will be made at your own risk and we will not be liable to you to the maximum extent permitted. You acknowledge that no representations have been made by us or any individual associated with us regarding future profit or loss in your Account. You understand that trading involves substantial risk of loss and that many people lose money trading the Products.
To the extent that you trade in the Products offered under this Agreement pursuant to a system, course, program, research or recommendations of an Introducing Broker or another third party, you acknowledge that there is a substantial risk of loss and reliance on the information and resources provided by an Introducing Broker or another third party will not necessarily result in profit or limit loss.
Our Services:
Account Access The Company provides the Client with access to its trading platform MT5 (Meta Trader) for the purpose of trading Forex, CFDs, Commodities, Indices, and other financial instruments offered by the Company.
Execution-Only Service All trading services provided by the Company are execution-only. The Company does not provide investment advice, portfolio management, or recommendations on trades unless otherwise licensed.
Market Access The Client may place buy or sell orders on financial instruments made available on the platform. All orders are executed based on market conditions, liquidity, pricing feeds, and trading hours displayed within the platform.
Leverage & Margin Trading The Company provides leveraged trading. Leverage levels and margin requirements are determined by the Company and may be changed at any time based on market risk and regulatory requirements.
Pricing & Spreads Prices displayed on the platform are derived from the Company’s liquidity providers. Spreads, Swaps, Commissions, and any other trading charges are clearly stated on the platform or the Company’s website.
Order Execution & Slippage The Company executes Client orders as quickly as possible. Execution may be subject to slippage, delays, or re-quotes due to market volatility or technical conditions.
Trading Hours Trading hours are based on the operational times of the Company’s liquidity providers and the global financial markets. Some instruments may have limited or special trading hours.
Platform Use & Technical Issues The Company provides the Client with access to its trading software, tools, and mobile applications. The Company is not responsible for connectivity issues, device failures, or Internet disruptions affecting the Client’s trading activity.
Suspension of Trading Services The Company may temporarily suspend trading (fully or partially) during High-impact news events Market instability Maintenance and technical upgrades requirements or Abnormal trading conditions.
Records & Documentation All trades, balances, and transaction history are recorded and available to the Client on the trading platform. These records are final and binding unless clear error is demonstrated.
Margin Requirement:
The Client shall provide and maintain the Initial Margin in such limits as the Company, at its sole discretion, may require from time to time under the Agreements. Such sums of money shall only be deposit to the Company’s bank account or through the clients portal in the form of cleared funds. It is the Client’s responsibility to ensure that the Client understands how a margin is calculated.
The Client shall pay Initial Margin at the moment of opening a position. The amount of Initial Margin for each Instrument is defined in the Contract Specifications.
If no Force Majeure Event has occurred, the Company is entitled to change margin requirements, giving to the Client 3 (three) Business Days Written Notice prior to these amendments.
The Company is entitled to change margin requirements without prior Written Notice in the case of Force Majeure Event.
The Company is entitled to close the Client’s Open Positions without the consent of the Client or any prior Written Notice if the Equity is less than certain rate depending on the account type as stipulated on the Website.
It is the Client’s responsibility to notify the Company as soon as the Client believes that the Client will be unable to meet a margin payment when due.
Deposits:
Deposit: General Deposit Requirements.
The Client may deposit funds into their Trading Account only through payment methods approved by the Company.
The Client acknowledges that the Company does not accept third-party payments.
All deposits must originate from a payment source in the Client’s own name.
The Company reserves the right to request proof of payment, bank statements, or any additional documentation to verify the source of funds in compliance with AML/KYC regulations.
Processing Time and Fees.
Deposits are processed during the Company’s normal operating hours.
Processing time may vary depending on the payment method and the payment provider.
The Company does not charge internal deposit fees; however, the Client is responsible for any fees applied by banks, payment processors, or third-party providers.
The Company is not responsible for delays caused by intermediary banks or external payment systems.
Restrictions and Compliance.
The Company may refuse or cancel a deposit if:
The funds originate from a prohibited or high-risk jurisdiction;
The payment source is inconsistent with AML/KYC guidelines;
There is evidence of fraud, misuse, or suspicious activity;
The Client fails to provide required verification documents.
In such cases, funds may be returned to the original source of payment only.
Withdrawal:
If the Client gives an instruction to withdraw funds from the Trading Account, The Company shall pay the specified amount on the same day that the request to withdraw funds was made, or the next working day if the Client’s request is received outside of normal trading hours. If the following requirements are met. the withdrawal instruction includes all necessary information the instruction is to make a bank transfer to the account of the Client (under no circumstances will payments to third party or anonymous accounts be accepted). at the moment of payment, the Client’s Free Margin exceeds the amount specified in the withdrawal instruction including all payment charges.
The Client acknowledges and accepts that the expected destination of outgoing transfers/ payments will be the same as with the expected destination of incoming of funds. The Client will not be allowed to withdraw his funds by any other method, or to any other country, apart from his/her country of origin.
The Client may withdraw any of his/her profits that exceed the amount deposited from the specific destination of incoming of funds, from a bank account that belongs to him/her, provided that all the necessary evidence is submitted to the Company.
The Company shall debit the Client’s Trading Account for all payment charges. In the event that the Client instructs the Company to close the Client’s Trading Account, the net amount payable to the Client shall be the balance amount less any and all bank charges provided the balance amount is greater than the bank charges; if not, then the Client agrees he will not receive any amount and the account will be closed without any further transfer of funds taking place.
If the Client has an obligation to pay any amount to the Company which exceeds the Equity on the Trading Account, the Client shall pay the amount representing the excess within 2 working days of the obligation arising.
The Company does not ensure that the trading losses will not exceed the total available funds per Clients’ trading account(s).
Communications:
Methods of Communication:
The Client shall provide instructions and request(s) via the Client terminal/Client platform. The Company or the clients may communicate with the Client through any of the following methods.
Email communications
Phone calls
Platform pop-up messages
Website announcements
SMS notifications
Client Portal notifications
Registered postal mail (where required)
Whats App Messaging
Communications During Market Events
During high-volatility periods, technical issues, or abnormal market conditions, the Company may issue urgent notifications regarding. These notifications may be delivered solely via platform announcements or email and shall be considered valid.
Margin requirements
Suspended instruments
Leverage changes
Trading hours adjustments
Recording Of Communications
The Company may record phone calls, emails, chat messages, and platform communications for.
Compliance
Dispute resolution
Training
Security purposes
Leverage:
The Client agrees and acknowledges that marginal trading is based on the leverage applied on the Client’s trading accounts. The higher leverage, the higher the level of risk and the higher the possibility of a profitable return or bigger loss. For more information, please refer to the website of the Company, trading conditions, and best execution policy.
Definition Of Leverage
Leverage is a facility provided by the Company that allows the Client to control a larger trading position with a smaller amount of capital.
The use of leverage magnifies both potential profits and potential losses. The Client acknowledges that trading on leverage carries a high level of risk.
The leverage is subject to changes. The Company reserves the right to modify the Client’s leverage settings at any time by notifying the Clients about such changes.
Leverage Ratios
The Company may offer leverage ratios up to the limits specified on its website or platform.
The Company reserves the right to change or restrict the leverage ratio applicable to any Client or any trading instrument at its sole discretion, without prior notice, especially during periods of high market volatility or low liquidity.
Updated leverage settings will apply to all existing open positions unless otherwise stated.
Leverage Adjustment And Risk Controls
The company may reduce leverage if:
Market volatility increases.
Important economic events are scheduled.
Liquidity conditions deteriorate.
The Client’s equity falls below a specified threshold.
The Client is identified as having high-risk trading behavior.
Required by regulatory obligations.
Representation and Warranties:
The Client represents and warrants to the Company, and agrees that each such representation and warranty is deemed repeated each time the Client gives an Instruction or Request by reference to the circumstances prevailing at such time, that:
The information provided by the Client to the Company in the “Complete your Profile” Form and the Agreements and/or any subsequent form and/or document provided at the time of registration, and at any time thereafter is true, valid, authentic, accurate and complete in all material respects.
The Client has read and fully understood the terms of the Agreements including the Risk Disclosure;
The Client is duly authorized to enter into the Agreements, to give Orders, Instructions, and requests and to perform its obligations thereunder;
The Client is a legal entity, is duly and lawfully registered and existing under the laws of the jurisdiction of its incorporation;
All actions performed under the Agreements shall not violate the applicable regulations or any law, ordinance, charter, by-law, or rule applicable to the Client or to the jurisdiction in which the Client is resident, or any agreement by which the Client is bound or by which any of the Client’s assets are affected;
The Client consents to the provision of the information of the Agreements by means of the Website and/or any other means which the Company chooses at its sole discretion;
The Client confirms that they have regular access to the internet and consents the Company provides him/her with information, including, without limitation, information about amendments to the terms and conditions, costs, fees, the Operative Agreements, Policies and information about the nature and risks of investments by posting such information on the Company’s Website;
The Client funds, which the Client may deposit with the Company in accordance with the terms of this Agreement are not in any direct or indirect way the proceeds of any illegal activity or used or intended to be used for terrorist financing;
The Client funds, which the Client may deposit with the Company in accordance with the terms of this Agreement, are owned by the Client and are free of any lien, charge, pledge, or other encumbrance or claim by any third party:
The Client has chosen the particular type of services, considering their total financial circumstances into consideration which they consider reasonable under such circumstances. the Client hereby confirms that if any of its promoters, directors or officers becomes a Politically Exposed Person at any stage during the course of this client agreement, the company will be duly notified and declared.
Dispute Resolution
The Parties agree that they will aim to resolve any dispute that may occur as between themselves, in relation to the Agreement, any transaction(s), calculation(s) of payments, and any other action(s) through amicable negotiation.
If any conflict situation arises, the Client has the right to lodge the written complaint with the Company as soon as reasonably practicable following the occurrence of the event.
The Client should follow the procedure set in the Complaints Handling Policy as provided on the Company website.
The Client should file the complaint and send description and date of occurrence along with any supporting documentation to the following email address.
The Company has the right to dismiss/reject the complaint in case such complaint does not comply with the requirements set within the Complaints Handling Policy.
It is agreed between the Parties that disputes not mentioned in agreements and/or the Complaint Handling Policy may be resolved in accordance with the common market practice and at the sole discretion of the Company.
As a general rule, the complaint should contain the minimum information which is full particulars of the Client, trading account number, date and time of the dispute, brief description of the dispute, the Client’s proposed solution, the amount of the claim and calculation if of monetary value, the circumstances which led to the dispute including any evidence to be included.
The Client understands that the Company reserves the right to study the claim, and to respond to the dispute/complaint by requesting additional document and information from the Client, if so required. The Client understands that the server of the Company and the logs kept serve as main basis of evidence and hold substantial value. The Company is not responsible for incomplete transactions, and does not indemnity financial damage or emotional distress suffered by the Client in connection with the loss of profit and/or monies deposited.
The Company shall not be liable to the Client in regard to any indirect, consequential or non- financial damage.
Risk Acknowledgement
The Client understands and acknowledges that investments in leveraged foreign exchange transactions, CFD’s, and financial instruments are speculative, involve a high degree of risk and are appropriate only for Client’s who can assume the risk of loss of their margin deposit and/or all funds invested. The Client understands that price changes in foreign exchange contracts trading may result in the loss of all or part of funds. The Client warrants that Client is willing and able, financially and/or otherwise to assume the risk of trading, and in consideration of the Company carrying the Client’s account(s), the Client agrees not to hold the Company responsible for losses incurred through the Client’s trading or through Client following any sort of trading recommendation or suggestion of Company’s employees, agents or representatives.
Governing Law And Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Saint Lucia
In the event of a dispute arising out of this Agreement, the Client irrevocably agrees that the Parties shall first seek settlement of that dispute with the Company as per the complaint handling policy.
The Financial Services Commission Saint Lucia is also deemed as part of process for external dispute resolution with the aim of settling any dispute(s).
No action, regardless of form, arising out of transactions from this Agreement may be brought by the Client after three months having elapsed from the day that the cause of action arose.