Delays or Failure in Communication: The Client acknowledges that communication systems (including email, phone, platform notifications, and electronic messaging) may experience delays, interruptions, or failures. The Company shall not be liable for any losses arising from delayed, distorted, or failed transmissions.
Internet & Technical Risks: Trading through an electronic system carries risk. Hardware, software, or internet connectivity issues may prevent the Client from receiving real-time quotes, executing orders, or accessing their account. The Client is responsible for maintaining reliable internet access and functional devices.
Unconfirmed Instructions: When the client sends instructions (such as opening, modifying, or closing orders), the client understands that the instruction is not canceled simply by closing the order window, losing connection, or refreshing the platform. Duplicate instructions may result in unintended trades.
Electronic Platform Delays: Quotes, charts, pricing feeds, and execution confirmations may be subject to delays. The client acknowledges the risk of executing trades based on outdated or delayed market information.
No Guarantee of Message Delivery: The company does not guarantee that messages or notifications (including margin calls) will be received by the client. It is the client’s responsibility to monitor their account, margin level, and open positions at all times.
Third-Party Communication Providers: Communication services may rely on third-party providers (such as email servers, SMS gateways, telecom networks). The client accepts the risk of failure or disruption of these providers, which may impact trading.
Communication During High Market Volatility: During periods of extreme volatility, communication delays may increase, and order execution may be slower than usual. This may lead to slippage, re-quotes, or partial fills.
Official Communication Only Through Approved Channels: The client must rely only on communication channels approved by the company. Information on social media, unofficial emails, or third-party messaging apps should not be considered official.